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Microscopes America, Inc.

Since its inception, Microscopes America, Inc. has been repeatedly recognized for its commitment to customer satisfaction. We effectively strive to provide, and maintain, expedient service to all our customers. We believe every customer is earned and they deserve an exceptional experience and personal attention. Microscopes America truly believes success is built upon service.

Much thought and time has gone into providing your department with options that include only the highest quality products and services for your laboratory. We recognize and acknowledge you are looking for the best product, of the highest quality, and at the lowest price. Our goal is to fulfill this expectation. You will only find products that are of first quality and have been time tested to provide you with unsurpassed dependability at an exceptionally low price.

Microscopes America will be happy to provide you with a free consultation, prior to you placing an order. This is especially important if you are unsure of the microscope needed for your application. We are more than happy to provide you with more information, professional advice and suggestions. Avoid paying for expensive features and modules you do not need, and avoid ordering microscopes that are missing important features.

Once again, Microscopes America Inc., welcomes you to our website and we thank you for your interest. Please scan through our website and should you have any questions please don't hesitate asking for further assistance.

 

What payment methods do you accept?

Microscopes America, Inc. accepts signed purchase orders, MasterCard, Visa, Discover, or personal check.

Once I have submitted an order how will I know it has been accepted and processed?

Microscopes America, Inc. will contact you shortly after it has been received. You will be notified of its shipping date and its tracking number. We will contact you via e-mail, fax or telephone. All order are rapidly shipped via UPS or FedEx.

Will you sell laboratory balances and scales to a private individual?

No. Unfortunately, due to misuse, we will not. Balance and scale orders will only be accepted from schools and industry.

I am about to submit an order. Before I do, I have a question?

Simply call the toll free number + 1 800 790 8115 and we will be happy to answer all of your questions. Or, if you prefer, simply e-mail us with your question. Info@MicroscopesAmerica.com We are always available and happy to help you.

I cannot find what I am looking for on your website?

We carry numerous products and chances are we do carry what you are looking for. It may simply not be carried on our website. Contact us and we will be happy to discuss it with you.

I have a need for microscopes repair and service what should I do?

Microscopes America, Inc. specializes in the service and repair of microscopes and balances. We are among the best in this field. Simply call us or e-mail us. We can add your school or institution to our calendar. We have different servicing programs tailored to suit your specific needs.

Do your microscopes carry a warranty?

Yes, all microscopes carry a five (5) year manufacturers warranty. This warranty covers OEM defects, and includes parts, labor, and electronic components.

Do digital microscopes carry a warranty?

Yes, digital microscopes also carry a five (5) year warranty. The digital camera and software are warranteed for one (1) year from date of manufacture.

Do your laboratory balances and scales carry a warranty?

Yes, they generally carry a one (1) year warranty on electronic components.

What shipping method do you use?

We only use United Parcel Service (UPS) or Federal Express (FedEx). You will always receive a tracking number. For Continental U.S. customers, we pay all shipping charges. Microscopes America, Inc. provides FREE SHIPPING on all orders from the Continental United States. If you are located outside the United States simply call us for shipping related charges on your item.

Do you have a cancellation policy?

Domestic Cancellation:

Microscopes America, Inc., at its discretion, in very rare instances, may use its judgement, and reserves its right, in applying a cancellation fee for the following reason(s):  An order is in transit.  A change of mind brought about for any reason when the order has already been processed and shipped.  An issue with UPS, DHL, or FedEx actually having difficulty reaching the end user to actually deliver the product (these issues are easily addressed). We will make every attempt to avoid charging a cancellation fee.  Reserving a product, preparing a product, processing a product, and shipping the product incurs costs.  When a product is cancelled we are charged in many different areas. With the discounted prices offered we cannot absorb these shipping and processing costs. The cancellation charge is $80.00. This charge, brought about by a mid-stream cancellation from a customer has been in effect since June of 2004. This charge is viewed on a case-by-case basis and although avoided at all costs, it is reserved as an option for Microscopes America, Inc.

Overseas Cancellation:

These shipments are handled with great care. These orders are considered special orders and canceling an order that has already been processed or shipped cannot be executed for obvious overseas reasons. If there were charges we incurred in preparing your order we will forward these charges to your account. These cancellation charges are also viewed on a case by case basis.

We are always available to answer your questions and find solutions to your microscope needs:

Call Toll Free: 1-800-790-8115

Email: info@Microscopesamerica.com

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Call Toll Free: 1-800-790-8115 E-mail: Info@MicroscopesAmerica.com

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